Whow we are

 

We are Thames Valley Drones, we can be contact by writing to us at:

Thames Valley Drones, 1 Bell St, Maidenhead, Berkshire, SL6 1BU;  telephoning us on 01628 436 494  or emailing us via contact@thamesvalleydrones.co.uk

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What type of information do we collect / How do we collect information?

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We receive, collect and store the information you enter on our website (name, company, address, email, phone, product or service area of interest, for work we either estimate for, or carry out etc).  These are collected via email, our online forms or by telephone and /  or provided to us by other means; for the purposes of being able to quote and carry out billable work.

 

See below for details on Wix our website and Sage One accounting platforms where your data may be stored.

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We may use additional software tools like Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, site password, communications).   

 

We DO NOT hold any payment details on our site or in any of our data.  If you do make payments to us via our third party payment provider, SumUp, please see here for their GDPR / Privacy Policy

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Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

1.    To provide and operate the Services;

2.    To provide our Users with ongoing customer assistance and technical support;

3.    To be able to contact our Visitors and Users with general or personalised service-related notices and

       promotional messages;

4.    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or
       our business partners may use to provide and improve our respective services;

5.    To comply with any applicable laws and regulations.

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How do we store, use, share and disclose our site visitors' personal information? 

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through only relevant surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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We only store, use, share and disclose our data with reputable third parties for the purpose of conducting our business.  The Third Party Sites we store, use, share and disclose data to are as follows:

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Wix (website)

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of any credit card information by our store and its service providers.

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Sage One (accounting)

'The first thing we do to protect your and your clients' data is ensure all transmission of data between you and Sage is encrypted. We use high grade 128–bit encryption which is an industry standard also used in internet banking. This stops people from being able to view the information you’re sending over the internet.

We store all of your and your clients' data in a highly secure environment managed by Amazon Web Services. Each individual component that makes up the Sage infrastructure has multiple levels of redundancy built in. This means that there are many instances of the application all running in parallel and should something break and cause one of these instances to stop working, it's automatically taken care of and it won't affect you. Every component is actively monitored 24/7 and we have a team dedicated to ensuring that Sage is highly available.

Every aspect of the Sage service has been validated by specialist independent security organisations to give you and your clients the peace of mind that your data is safe with us.

Our Customer Support Team are an honest and trustworthy bunch and they cannot view your or your clients' data without your express permission. We also record something called a "user audit trail", which allows us to keep track of exactly who has done what to your data and when.'

For more information please see the following links

 

http://www.sage.com/company/gdpr

 

https://www.sage.com/en-gb/gdpr/

 

Information on Sage One servers can be found here: https://uk.sageone.com/security/

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SumUP (payment provider)

https://help.sumup.com/hc/en-gb/articles/360004703114-GDPR-SumUp-and-Your-Data

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How do we use cookies and other tracking tools?

 

We may track personal information through the use of cookies via our third party providers (above & including Google Analytics) to improve your visitor experience by analysing how our visitors interact with our website content. 

 

Below is a list of cookies that may be stored on your (a visitor to our site's) computer.

 

Please also see our Use of Cookies link in our website footer.

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